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OilTrak is an international company specializing in Oil& Gas, Energy, Construction, Defense, Naval, and Marine Sectors — built on 15 years of trusted global partnerships across MENA and GCC.
At OilTrak, we are committed to ensuring customer satisfaction while maintaining compliance with applicable laws and industry standards.
In accordance with the Egyptian Consumer Protection Law, customers may request a return within 14 days from the date of delivery, subject to the following conditions:
The product must be unused, in its original condition, and in resalable packaging.
A valid proof of purchase must be provided.
The product must not be customized, special-order, or made-to-specification.
The product is found to be defective, damaged, or not matching the agreed specifications.
The following items are not eligible for return or refund:
Customized or made-to-order products.
Items marked as “Final Sale”.
Products that have been used, altered, or damaged after delivery.
Products returned without original accessories or components.
Customers must submit a return request via email at info@oiltrak.com or through our website.
All requests are subject to technical review and inspection by OilTrak.
Review and approval may take 2–5 working days.
If approved, collection and return shipment will be arranged within 2–5 working days.
Refunds will be processed after inspection and approval of the returned item.
Approved refunds will be issued via the original payment method within 7–10 business days.
Original shipping charges are non-refundable, unless the return is due to a defect or error from our side.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
A restocking fee of up to 15% may apply for non-defective returns.
Certain products (e.g., hazardous materials or specialized industrial equipment) may be subject to additional restrictions.
OilTrak reserves the right to approve or reject return requests based on inspection results and compliance with this policy and applicable laws.
For assistance, please contact:
Email: info@oiltrak.com
Working Hours: Sunday – Thursday, 08:00 AM – 05:00 PM